Frequently Asked Questions

Satish Lakkaraju is the Chief Executive Officer (CEO) of Garudavega, leading the company with a focus on reliable and customer-friendly international shipping services.

Garudavega is a trusted international courier service provider offering reliable delivery, real-time tracking, affordable pricing, and worldwide shipping support across 200+ countries. With 1M+ shipments delivered, Garudavega continues to provide smooth and dependable international shipping services.

The tracking number is usually sent to you via SMS, invoice or booking confirmation at the time of shipment.

Yes. Real-time tracking is available for all express, air freight, and ocean freight shipments. Every shipment includes consolidated tracking regardless of the service tier selected.

An AWB (Air Waybill) number is a unique tracking number given to your international shipment. You can use this number to track your parcel or cargo online.

Pricing varies based on the destination country, chargeable weight (higher of actual or volumetric), parcel dimensions, shipment type (documents, commercial, or non-documents), and the selected service level (express or economy). An 18% GST is applicable as per Government of India regulations.

Rates can be checked instantly using the online price calculator

You can use the instant rate calculator at garudavega.com/prices. Enter your destination country, weight, and shipment type to see live rates across available service tiers - no account required.

The price of ocean freight shipping depends on how much cargo you have, what kind of container you use, how heavy your shipment is, and where you are sending it. Ocean freight is usually cheaper for large or heavy shipments.

Yes, faster delivery services usually cost more than standard or economy shipping options because they help your shipment reach the destination more quickly with priority handling.

Garudavega provides 24/7 customer support, ensuring assistance is available at any time for shipment tracking, service enquiries, and delivery-related support.

You can contact our support team through phone, email, or the enquiry form available on the Contact Us page.

Yes, Garudavega offers multilingual customer support, so customers can easily communicate and get assistance in a language they are comfortable with.

Your shipment may get delayed due to customs clearance, weather conditions, airline delays, or other unforeseen circumstances. You can track your shipment on our website for the latest delivery updates or contact our support team for assistance.

Please check whether the tracking number was entered correctly. If the issue continues, shipment details may take some time to appear after booking or pickup, or you can reach out to our customer support team for assistance.

Garudavega is an international courier service providing end-to-end shipping from India to global destinations, serving both individuals and businesses with solutions ranging from documents and parcels to cargo and freight via air and sea.

Yes, we guide customers through the shipping process and make international courier services simple and easy to understand

You can send documents, parcels, medicines, personal items, business shipments, and other international cargo through our services.

 GV Express Priority and GV Premium are good choices for urgent shipments that need quicker delivery and priority handling. For regular international deliveries, GV Express Saver offers a better balance between delivery speed and pricing.

Garudavega is a trusted international courier service provider offering reliable delivery, real-time tracking, affordable pricing, and worldwide shipping support across 200+ countries. With 1M+ shipments delivered, Garudavega continues to provide smooth and dependable international shipping services.

Yes. A one-time refundable security deposit is required for the commencement of the partnership. The amount is fully redeemable at the end of the partnership term.

You can apply for the franchise partnership by emailing us at join@garudavega.com or calling +91 905 995 8342.

The franchise partnership agreement is valid for 2 years and can be renewed periodically without any additional charges.

Yes. We provide both conceptual and practical training along with continuous support throughout the partnership journey.

Partners earn commissions on every shipment they book. The more shipments booked, the higher the earnings.

Yes, Garudavega offers internship opportunities for students and fresh graduates. Interns can gain practical experience across different departments including logistics, operations, customer support, marketing, and business development.

Yes, Garudavega offers career opportunities for both freshers and experienced professionals. It depends on the job and hiring requirements.

Garudavega has different kinds of jobs. It offers jobs in logistics, customer support, operations, warehouse management, sales, delivery services, and corporate roles.

Yes, selected candidates may receive training and guidance based on their job role and responsibilities.

garudavega

Yes, Garudavega has a large network of 445+ branches across India.

Yes, Garudavega provides doorstep pickup services from all the branches. This makes it convenient for the customers to send the shipment without visiting the branch directly.

A service center handles shipment booking, customer support, tracking assistance, and other courier services. A pickup center mainly focuses on collecting and accepting shipments from customers for dispatch.

Garudavega branches provide international courier booking, shipment tracking, pickup support, packaging assistance, and customer service.

Some products are restricted due to safety reasons, airline regulations, customs policies, or international shipping laws.

Certain items like explosives, flammable materials, illegal goods, hazardous chemicals, and other restricted products cannot be shipped. Some restrictions may also change based on the destination country and shipping regulations. Please check our Prohibited List page for more details.

Yes, some medicines can be shipped with a valid prescription and required documents, depending on the destination country's regulations.

You can contact our support team to confirm whether your item is allowed for international shipping.

Sending things like gold and other valuable items can have some rules about shipping. This is usually because of customs rules, safety worries, and international shipping guidelines. These rules help prevent unauthorized transport and customs-related issues during shipment.